Eskorta

As healthcare becomes more complex and time-sensitive, the hospital experience is increasingly defined by navigation, coordination, and human support, not only clinical outcomes. Families want care that feels safe, dignified, and efficient, yet many struggle to accompany loved ones through administrative complexity, long waits, and unfamiliar hospital environments. Hospitals, in turn, face rising expectations for service quality, patient experience, and operational flow.

Tigamark Group is developing Eskorta in Indonesia as a premium escort and caregiver support brand designed to improve the hospital journey through three integrated service lines,  hospital escort services, inpatient companion support, and structured caregiver education programs. 

Why Hospital Escort Support Matters

In many hospital journeys, the hardest part is not the clinical decision, it is the process. Registration, referrals, diagnostics, pharmacy, billing, and coordination can feel overwhelming, especially for elderly patients and families with limited time. When families cannot accompany patients end-to-end, the patient experience degrades, anxiety increases, and the risk of missed steps rises.

Eskorta addresses this gap by providing trusted, trained human support, not as “queue manipulation,” but as a structured, ethical service layer that helps patients and families navigate the system safely and smoothly.

How Eskorta Operates

Eskorta functions as an enabling network that aligns five stakeholder groups into a coherent service delivery system:

1) Patients & Families (Demand Side)

1. Elderly patients, patients with mobility limitations, first-time visitors, and families managing care from outside the city

2. Adult children balancing work responsibilities with caregiving

3. Families seeking premium support and peace of mind during outpatient visits or inpatient stays

2) Hospital Partners (Service Environment)

1. Executive outpatient units, VIP services, patient experience teams, nursing management, and customer service units

2. Hospitals seeking service differentiation, improved patient experience, and reduced friction in patient flow

3. Coordination pathways to ensure escorts operate within hospital rules and patient privacy expectations

3) Eskorta Escort Workforce (Human Service Layer)

1. Trained escorts and inpatient companions operating under strict SOPs

2. Role-based service levels (escort, inpatient companion, care navigator)

3. Professional standards: communication, boundaries, safety, confidentiality, cultural sensitivity

4) Caregiver Education & Training Partners (Enablement Layer)

1. Clinical educators, patient experience specialists, and caregiver trainers

2. Content partners for caregiver education modules (inpatient routines, discharge preparation, medication routines—non-clinical guidance with clear boundaries)

3. Training infrastructure to maintain consistent service quality across locations

5) Operational & Governance Partners (Quality and Scale)

1. Scheduling and dispatch operations (booking, routing, capacity planning)

2. Legal and compliance support (consent, privacy, code of conduct)

3. Quality assurance mechanisms (audits, feedback loops, incident escalation protocols)

Core Services

1) Hospital Escort Services 

A premium service that accompanies patients through outpatient journeys.

Value: reduces confusion, reduces stress, improves time efficiency, and strengthens trust.

2) Inpatient Companion Support 

Support for families who cannot stay in the hospital continuously.

Value: improves patient comfort and family peace of mind, while respecting hospital clinical boundaries.

3) Caregiver Education Programs 

A structured education offering for families and caregivers to navigate hospital care more effectively.

Value: improves caregiver readiness, reduces avoidable delays, and strengthens patient compliance post-visit.

Positioning Statement

Eskorta is a premium hospital escort and caregiver support network in Indonesia—providing trusted escort services, inpatient companion support, and structured caregiver education to make hospital journeys safer, calmer, and more efficient.